Privacy Policy

1. Introduction & Overview

Welcome to Vimla Enterprises ("we", "our", "us"). We operate doorstep appliance repair, maintenance (AMC), and electrical services accessible via https://vimlaenterprises.com. This Privacy Policy informs customers in Delhi NCR and throughout Delhi NCR regarding our policies and procedures concerning the collection, usage, storage, and disclosure of personal data when using our service booking platform.

2. Personal Data We Collect

To deliver prompt, 30-minute doorstep appliance servicing and dispatch certified technicians to your address, we collect specific personally identifiable information, including but not limited to:

• Identity Data: Full Name, Customer ID, Contact Preferences.
• Contact Details: Mobile Number, Email Address, WhatsApp Handle.
• Doorstep Location: Delivery Address, Pincode, Landmark, GPS Coordinates (Latitude/Longitude).
• Service History: Appliance Model, Defect Complaints, Technician Notes, Invoices.

3. How Your Information Is Used

4. Doorstep Location & GPS Data Policy

When you request doorstep service or use our interactive location picker, we capture GPS geolocation or landmark data. This data is exclusively used to enable our automated routing system to match your booking with the closest field technician in Delhi NCR. We do not track location in the background when you are not actively scheduling or managing a booking.

5. Data Protection & Security Standards

Vimla Enterprises implements robust technical and administrative safeguards. Customer credentials and passwords are hash-encrypted (Bcrypt algorithm). All communication between your browser and our server is secured using SSL/TLS 256-bit encryption. Our data retention protocols adhere strictly to ISO 9001:2015 Quality Management Guidelines.

6. Third-Party Data Non-Disclosure Guarantee

7. Customer Portal & Login Security

Customers can log in anytime at https://vimlaenterprises.com/login.php to view active service requests, track assigned technicians, download tax invoices, and request AMC service claims.