Terms & Conditions

1. Service Agreement & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Customer") and Vimla Enterprises, a GST-registered multi-brand appliance repair company headquartered at RZQ - 110, NIHAL VIHAR, NANGLOI, Delhi NCR, India. By submitting a booking form, making a payment, or calling our helpline, you acknowledge having read, understood, and agreed to these Terms.

2. Service Booking Policy

• Bookings must be submitted with accurate contact details, address, and appliance information.
• A nominal Doorstep Visit Charge (₹99–₹199) applies for all on-site inspection visits, payable at the time of service.
• Service time slots are indicative. Actual technician arrival may vary by ±30 minutes depending on location and traffic conditions.
• Customers must ensure the appliance is accessible, plugged in (where applicable), and a responsible adult is present at the address.
• Same-day booking cancellation within 2 hours of the scheduled visit is subject to a ₹99 no-show fee.
• Vimla Enterprises reserves the right to reschedule appointments if a certified technician is unavailable for a particular area on that date.

3. Payment & Pricing Policy

4. Warranty & Service Guarantee

All repairs conducted by Vimla Enterprises-certified technicians carry a 90-Day Service Warranty on parts replaced and workmanship. The warranty is subject to the following:

• Warranty is void if the appliance is subjected to electrical surge, water damage, or physical tampering after service.
• Warranty claims must be lodged within 90 days via the Customer Dashboard or by calling our helpline.
• Warranty applies exclusively to the specific component or defect repaired in the original visit.
• Helium-brand AC parts carry their own separate Helium factory warranty, governed by Helium India Ltd.

5. Annual Maintenance Contract (AMC) Terms

AMC Plans (Basic, Premium) are annual subscription contracts starting from ₹1,500 per appliance per year. Free service visits (2 or 4) are scheduled at quarterly intervals. AMC does not cover accidental or electrical surge damage, cosmetic parts, or gas refilling for AC units (unless specified in Premium+ plan). AMC plans are non-transferable to third parties.

6. Customer Obligations & Conduct

Customers are expected to treat all field technicians with courtesy and professional respect. Any form of verbal abuse, physical altercation, or harassment directed at technicians will result in immediate cancellation of the booking and potential blacklisting. Vimla Enterprises reserves the right to withdraw service from any customer who engages in fraudulent, abusive, or unlawful conduct.

7. Limitation of Liability

8. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of India and the Consumer Protection Act, 2019. All disputes arising from bookings or services shall be subject to the exclusive jurisdiction of the courts in New Delhi, Delhi.